A page hangs at login in TestCafe Studio 1.3.0

Hello,

It is not possible to find the cause of the issue without reproducing it on our side. Could you please share a simple project (or a public URL) with us? We'll examine it and check for a suitable solution.

Hi Vladimir – thanks for getting back to me.  Here’s the test. It should run by logging in then adding a new project then a number of details to a project.  In my laptop running 1.3.0 it doesn’t get past the log in stage, on my laptop without the updated version it runs fine.   I tried a few different browsers by the way but that didn’t make any difference

Thanks for your help
Alex

Hi Vladimir

Here’s the test – it should log in and add a project with details (works on older version on my other laptop but not on 1.3.0)

Thanks for your help

Alex

Thank you for the quick response.

We would love to assist you and diagnose this issue. However, since your website requires authentication, I will not be able to access it. Our policy prevents us from accessing a customer’s internal resources without prior written approval from the entity that owns the server/web resource. If you want us to research the problem further, we’ll need access to the server/web resource. Please ask the website owner to send us (mailto:support@devexpress.com) a written confirmation. It must permit DevExpress personnel to remotely access the website and its internal resources for research/testing/and debugging purposes.

Thanks for getting back to me. Is that just approval to use the log in details?   I can do that.  Or do you need some other access?     In case it’s the latter I’m cc’ing Dan our CTO.

This written approval from the website owner should give us the permission to use the credentials you provided above in the test file to access your resources (https://stagingscreen.theeveryoneproject.org/). We'll wait for it in our email box.

I confirm I am a shareholder and director of the company that owns of the websitehttps://stagingscreen.theeveryoneproject.org/  and give permission to you to use the credentials provided in the test file I provided to accesshttps://stagingscreen.theeveryoneproject.org/.

Thank you

Alex Hannell

I wasn't able to reach your URL because of "Error 1020 Access denied".

Is it possible to give us access to your URL? For example, you can add our public IP (188.128.36.80) to the allow list.

Hi again

A couple of notes below from Dan cc’d here

• the Geo block for the stagingscreen site so they should now be able to access.
• The issue seems to something to do with the fact we are redirecting the .org to the .com.au address using a CNAME record in the DNS. I am not sure why it is causing an issue with testcafe as it is working manually (and in the previous version) so it would be good to forward this info onto their support so they can look into it.

I tested using com.au and that works and can use that for now – but it would be good to find out an answer to this anyway

Thanks
Alex

Thank you for the clarification. I've reproduced the issue. We'll research it and contact you as soon as we have any news.

Hi again

Just one other unrelated question – I’m setting up a whole lot of tests but then will hand them over to my colleague.  Can I share or hand over my testcafe studio account when I do that?

Thanks
Alex

Yes, it is possible. If you want to transfer your TestCafe Studio license to your colleague, you can do this on the Manage Licenses page on our website (it is accessible through the "My Account | Assign Licenses" menu).

However, in this case your account will become unlicensed and it will not be possible to reassign this license back to you. This would be considered a floating license and this is against our End-User License Agreement (https://www.devexpress.com/Support/EULAs/testcafe-studio.xml). We do not support this kind of license. We license our products on a per-developer/per-user basis. Each person who will be working with our tools must have a valid personal license. So, if two colleagues in your team plan to work with TestCafe Studio, two licenses will be required.

I suggest that you refer to "Is your license on a per-developer basis? Does each developer using your products require a license?" and "Can a license be transferred from one developer to another?" in our Licensing FAQ to find more information on this subject.
 
https://www.devexpress.com/Support/LicensingFAQ.xml