I used the 'Arial unicode MS' font when developing the xtrareport.
Despite using that font, If i export the report to pdf, character is missing.
Is there a way to solve this problem?
I've searched for related questions, but the answer to the question is to use the 'Arial unicode MS' font.
But I'm already using that font, and I have problems.
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Hi Kim,
It is difficult to determine the exact cause of this issue without reviewing your report definition or report sources file. Please send us your report definition file (*.repx) or provide us with its source code. Please also send us the exported PDF file so that we can review it on or side. We look forward to hearing back from you.
I attach zipped the report file, the pdf file with the error, and the normal pdf file.
Hi Kim,
I have reviewed the PDF files you provided and I see that the problematic PDF file does not have the 'Arial unicode MS' font embedded. See the attached image for more details. You can see that the 'Arial unicode MS' font definition does not have the "(Embedded Subset)" postfix.
Note that with a non-embedded font, the PDF Viewer cannot display all the characters because of the PDF format specifics.
At the same time I see that your "NORMAL.pdf" PDF file was generated by the same version of our suite and that it has the 'Arial unicode MS' font embedded. So, would you please clarify whether you have added the 'Arial unicode MS' font to the list of non-embedded fonts by using the NeverEmbeddedFonts property while generating the problematic PDF file?
Hi vasily,
I did not use the NeverEmbeddedFonts property.
This problem does not happen to all users of our system.
Sometimes happens to specific users. Sometimes it is normal.
When exporting to a pdf file, why is not the font embedded?
Or is there a property that forces fonts to be included?
Hi Kim,
This behavior may be caused by the fact that the Arial Unicode MS font is not installed on the problematic machines. To check this assumption, you can check the %windir%\fonts folder on the problematic machines.
If so, to resolve this issue, you can provide this font as part of your application, if this font's license allows that. Check the How to use a private font (a custom font distributed with the application) in XtraReport code example on how to use a local (non-installed) font file in your XtraReport.