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Acrobat Reader DC: Cannot extract the embedded font "DEVEXP+MSUIGothic,Bold". Some characters may not display or print correctly.

created 9 years ago (modified 9 years ago)

Dear support team,

I'm using XtraReports 8.1.2.0 in a WinForms application to generate Japanese reports on a Japanese system. When the exported PDF files are opened in Acrobat Reader DC it shows the message from the subject line and cuts of some Japanese and all latin characters.

When the same report is opened in Acrobat Reader 10.1.8.24 everything is fine. Changing the font to Meiryo lead to Meriyo popping up in the error message, but no other difference. Removing the MS UI Gothic Bold inclusions only leads to the same message without "Bold"

The preview window and the RTF export look good.

At https://forums.adobe.com/thread/1901294 somebody tried to address to problem to Adobe, but without much success (as far as I got it with Google translate)

Is there anything I can do, to support Acrobat Reader DC in Japanese?

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Answers approved by DevExpress Support

created 9 years ago

Hi Florian,
Thank you for reaching out to our support team. We've been notified about similar issues before, but the actual reason for this behavior remains unclear. All I know is that Acrobat DC is more strict about loading fonts, since a corrupted font may crash the application and it also exposes some security risks. Other PDF readers allow this error and display the encoded text. Unfortunately, I have no information on what exact font is considered to be "corrupted" and why other viewers are fine with that. I'd recommend reaching out to the Adobe Support to see if they have any information on this matter. I also heard about their Preflight tool which is capable of fixing various document issues (including the onces related to embedded fonts), but the way it works is unknown to me.
Drop me a line if you have further questions.
Regards,
Yaroslav

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    Other Answers

    created 9 years ago (modified 9 years ago)

    Looks like updating to v. 11.2 solved the problem. Maybe this helps further clients.

      Comments (1)
      Yaroslav (DevExpress Support) 9 years ago

        Hi Florian,
        I do not recall any specific changes being made to support Acrobat DC in version 11.2. There might be side effects of the improvements we made, but then again we do not affiliate with Adobe and the way how its software internally treats the embedded fonts is unknown to us. Still, I'm really happy to hear that this error message has gone and your reports are working correctly now.
        Feel free to contact us if further questions emerge.

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