Ticket T1285413
Visible to All Users

License Expiry Shown - Even after purchasing a license

created 4 days ago

Hi Team,

Could you please help me to fix my issue that i facing right now, even my team purchased a license to me but when i install the latest dev express and try to run it in my localhost it is still showing me EXPIRED - To purchase a license, please visit us online at: www.devexpress.com/purchase.

Below is the attached screen shot of the error that i am facing
Clipboard-File-1.png

Below is the proof that i have purchased a license
Clipboard-File-2.png

Answers approved by DevExpress Support

created 4 days ago

Hello,

Your account holds a valid and active license, which gives you access to both the latest and prior versions of our components. Therefore, the error message shown in your screenshot should not occur. To resolve the issue, make sure to input the name and password from your DevExpress account correctly to the installer. If the error message still appears, consult the following help topic: Remove the Trial Version Splash Window. When installing our components from our NuGet feed, verify you are using the correct NuGet key and have Visual Studio configured properly. Follow this guide for setup instructions: Set Up the DevExpress NuGet Package in the Application.

Should this not resolve the issue, please specify the platform you are using (Web Forms, Blazor, or another platform). Additionally, clarify whether you are using our unified installer or acquiring our NuGet packages from the NuGet feed. This way, we will be in a better position to research the issue and assist you.

Regards,
Tony

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