Hi Team,
We are experiencing a loading issue with DevExpress v24.2 when using Google Chrome user profiles with extensions enabled. However, the issue does not occur in Microsoft Edge.
Additionally, when using Chrome Guest mode, the issue initially appears, but after refreshing the page multiple times, the application loads correctly.
Steps to Reproduce:
- Open Google Chrome and log in with a user profile that has extensions installed.
- Navigate to the application that uses DevExpress v24.2.
- The application shows a loading issue and does not render correctly.
- Open Chrome in Guest mode and access the same application.
- Initially, the issue occurs, but after refreshing the page multiple times, it starts working fine.
- Open the same application in Microsoft Edge—it works fine without any issues.
Expected Behavior:
DevExpress components should load correctly in Chrome user profiles with extensions enabled without requiring multiple refreshes.
Actual Behavior:
- The application gets stuck on loading when using a Chrome user profile with extensions.
- In Chrome Guest mode, the issue occurs initially but is resolved after multiple refreshes.
- In Microsoft Edge, the application works fine without any issues.
Additional Information:
- DevExpress Version: v24.2
- Browser: Google Chrome (latest version), Microsoft Edge (latest version)
- Issue Occurs In: Chrome user profiles with extensions enabled
- Issue Does NOT Occur In: Chrome Guest mode (after multiple refreshes), Microsoft Edge
- Any Console Errors: No
Could you please investigate whether any specific Chrome extension or profile settings could be causing this issue? Additionally, why does multiple refreshes in Guest mode resolve the problem? Are there any known compatibility issues with DevExpress v24.2 and Chrome extensions?
We have investigated the issue with our IT team and found that enabling either of the two extensions causes the GridView loader to remain visible indefinitely. However, when both extensions are disabled, the GridView loads without any issues.
Could you please provide guidance on resolving this issue?
Extensions :
Awesome Screen Recorder & Screenshot , version: 4.4.25
Scribe: AI Documentation, SOPs & Screenshots, version: 2.21.0
Hello Manish,
Our MVC extensions render standard HTML elements that work with the help of JavaScript events and methods. If something (like a Chrome extension) affects the standard script execution or alters the rendered script blocks / HTML elements unpredictably, we cannot fix this on our side.
Usually our recommendation is to disable the faulty extension or use another one with the same functionality.
At the same time, I checked our demos with the installed
Awesome Screen Recorder & Screenshotextension and see that they work correctly - see the attached video. As such, there may be something else that causes the issue besides the extension. I recommend you ensure that there are no errors in the browser's console (F12) when the issue is reproduced. Any JS error can stop further code execution and lead to the described issue.