ASPxDocumentViewer - "Object doesn't support property or method 'hasOwnProperty'" exception is thrown on the client in Internet Explorer

Vasily:
I used the F12 Developer Tools and attached is the screenshot.
Thanks.

Hi Rick,

Thank you for sending us this information. Anyway, it is difficult to determine why this client-side error is thrown on your side, without reviewing your web page's code. Send us your page ASPx markup and code snippets. Alternatively, provide us with a simple working project that illustrates the issue in action. With a small example project, it is much easier for us to verify that the code that calls ours is valid, and that the way our controls are being used is recommended. This way, we can concentrate our resources on the problematic area:
A request for simple example programs

Also please specify your browser family/version in case this issue is browser-specific.
    - Detailed information about the browser: make a screenshot of the "Help -> About …" dialog;
    - Browser/Document mode settings - press the F12 key to invoke the Dev Toolbar (for the IE browser only);

I have created a basic project but it won't let me attach as it exceeds maximum size allowed.  How should I get this to you?
Thanks.

Hi Rick,

The maximum attachment size is set to 30Mb. Try clearing your project's Bin folder to reduce its size. Or, you can split your project into several parts and use several comments to send it to us. If this won't help, upload your project to our FTP server by using the following credentials:
Server: ftp://ftp.devexpress.com
User: upload
Password: HEREYOUARE

Trying attachment again.

Here is the projects folder.  Previously attached the Websites folder without the contents of the BIN.
Thanks.

Hi Rick,

I have reviewed your sample project and found that the DevExpress.XtraReports.v15.1.Web.dll assembly (that is required for our ASP.NET Reporting controls) is not registered in your web.config file. So, this issue is likely caused by the fact that this assembly was not deployed to your web server. That's why the print button may not work on the web server. Please register this assembly in your web.config file and re-deploy the website. After that, make sure that the DevExpress.XtraReports.v15.1.Web.dll assembly was correctly deployed.

Vasily:
I can see the DevExpress.XtraReports.v15.1 in this section of the web.config file.  Does it need to go somewhere else?
<assemblies>
<add assembly="DevExpress.XtraReports.v15.1, Version=15.1.4.0, Culture=Neutral, PublicKeyToken=b88d1754d700e49a" />
</assemblies>
Also see the following in the BIN directory on the web server.
Bin/DevExpress.XtraReports.v15.1.dll
Bin/DevExpress.XtraReports.v15.1.Extensions.dll
Bin/DevExpress.XtraReports.v15.1.Service.dll
Bin/DevExpress.XtraReports.v15.1.Web.dll

Hi Rick,

Note that there are two different assemblies: DevExpress.XtraReports.v15.1 and DevExpress.XtraReports.v15.1**.Web;** and the second one is not registered in your web.config file. Nevertheless, since the DevExpress.XtraReports.v15.1.Web.dll file exists in the BIN directory on the web server, this assembly was correctly deployed.
These facts make me think that this issue is likely to have been caused by the browser specifics. Please check if the mentioned issue is reproducible in other browsers. Also specify your browser family/version (make a screenshot of the "Help -> About …" dialog). If you are using the IE browser, specify its Browser/Document mode settings - press the F12 key to invoke the Dev Toolbar.

Vasily:
You are correct.  It functioned correctly when I used Firefox.  I have included screenshots of "About" the browsers as well as the Debug screen from Internet Explorer.
Thanks.

Hi Rick,

Thank you for the clarification. We have researched our client-side code and found that such an error can be thrown if Internet Explorer 8 is used. As you are using Internet Explorer 11, it looks like the compatibility mode is enabled in it when you are previewing a webpage deployed on your web server.
Anyway, we decided to update our client-side code, so I passed this ticket to our R&D team for further research. We will update this thread once we have any progress. Please bear with us.

Vasily:
I requested the hotfix.  Appears it takes around a week to deliver.  Is there any trick to installing it once it is completed?
Thanks.

Hi Rick,

No, there are no tricks. The hotfix is just an intermediate build of our components. Run the installer that will update our component installation to the latest version. After that, upgrade your project as described in the Upgrade Notes help topic.

Vasily:
Trying to download the hotfix and not seeing anything where it opens a folder or anything.  All i am getting is this screenshot and don't see how to save it.
Thanks.

Hi Rick,

I have recorded a video that illustrates how you can download a hotfix and run the installation. You can find this video in the attachment.

Vasily:
Tried the Deployment Tool and I got this error message.  Looking in the BIN directory it appears some of the files have today's date however.

Thanks.

Hi Rick,

Please make sure that your solution was upgraded (as demonstrated in the Upgrade Notes help topic) and built before running the deployment tool. Let me know if this helps.

I have followed the instructions and deployed to the web server.  The BIN directory contains the below.  When I try to launch a page that has a pivot grid control, I get the following message.
Parser Error
Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.
Parser Error Message: Could not load file or assembly 'DevExpress.Web.ASPxPivotGrid.v15.1, Version=15.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a' or one of its dependencies. The system cannot find the file specified.
Source Error:
Line 4:  <%@ Register assembly="DevExpress.XtraCharts.v15.1.Web, Version=15.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" namespace="DevExpress.XtraCharts.Web" tagprefix="dxchartsui" %>
Line 5:  <%@ Register assembly="DevExpress.XtraCharts.v15.1, Version=15.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" namespace="DevExpress.XtraCharts" tagprefix="cc1" %>
Line 6:  <%@ Register assembly="DevExpress.Web.ASPxPivotGrid.v15.1, Version=15.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" namespace="DevExpress.Web.ASPxPivotGrid" tagprefix="dx" %>
Line 7:
Line 8:  <asp:Content ID="Content1" ContentPlaceHolderID="head" Runat="Server">

10/15/2015  12:31 PM        15,806,464 DevExpress.BonusSkins.v15.1.dll
10/15/2015  12:31 PM           511,488 DevExpress.Charts.v15.1.Core.dll
10/15/2015  12:30 PM         1,790,976 DevExpress.CodeParser.v15.1.dll
10/15/2015  12:30 PM         7,585,280 DevExpress.Dashboard.v15.1.Core.dll
10/15/2015  12:30 PM         3,689,472 DevExpress.Data.v15.1.dll
10/15/2015  12:30 PM           748,032 DevExpress.DataAccess.v15.1.dll
10/15/2015  12:31 PM           297,984 DevExpress.Map.v15.1.Core.dll
10/15/2015  12:31 PM           805,376 DevExpress.Office.v15.1.Core.dll
10/15/2015  12:31 PM           924,672 DevExpress.Pdf.v15.1.Core.dll
10/15/2015  12:31 PM           201,216 DevExpress.Pdf.v15.1.Drawing.dll
10/15/2015  12:31 PM         1,774,080 DevExpress.PivotGrid.v15.1.Core.dll
10/15/2015  12:31 PM         3,467,776 DevExpress.Printing.v15.1.Core.dll
10/15/2015  12:31 PM         6,013,952 DevExpress.RichEdit.v15.1.Core.dll
10/15/2015  12:31 PM         1,027,072 DevExpress.Snap.v15.1.Core.dll
10/15/2015  12:31 PM           173,568 DevExpress.Snap.v15.1.dll
10/15/2015  12:31 PM           236,544 DevExpress.Snap.v15.1.Extensions.dll
10/15/2015  12:31 PM            71,168 DevExpress.Sparkline.v15.1.Core.dll
10/15/2015  12:31 PM         1,199,616 DevExpress.SpellChecker.v15.1.Core.dll
10/15/2015  12:31 PM        10,486,272 DevExpress.Spreadsheet.v15.1.Core.dll
10/15/2015  12:31 PM        10,763,776 DevExpress.Utils.v15.1.dll
10/15/2015  12:31 PM           264,704 DevExpress.Utils.v15.1.UI.dll
10/15/2015  12:30 PM        17,337,344 DevExpress.Web.ASPxThemes.v15.1.dll
10/15/2015  12:30 PM        18,436,608 DevExpress.Web.v15.1.dll
10/15/2015  12:30 PM         7,883,776 DevExpress.Xpf.Core.v15.1.dll
10/15/2015  12:30 PM         1,421,312 DevExpress.Xpf.Docking.v15.1.dll
10/15/2015  12:30 PM            99,840 DevExpress.Xpf.Layout.v15.1.Core.dll
10/15/2015  12:31 PM           918,016 DevExpress.Xpf.Printing.v15.1.dll
10/15/2015  12:31 PM           125,440 DevExpress.Xpf.Printing.v15.1.Service.dll
10/15/2015  12:31 PM           615,936 DevExpress.Xpf.ReportDesigner.v15.1.dll
10/15/2015  12:31 PM         1,557,504 DevExpress.Xpf.Ribbon.v15.1.dll
10/15/2015  12:31 PM         1,634,304 DevExpress.Xpo.v15.1.dll
10/15/2015  12:31 PM         5,094,400 DevExpress.XtraBars.v15.1.dll
10/15/2015  12:31 PM         3,888,128 DevExpress.XtraCharts.v15.1.dll
10/15/2015  12:31 PM            30,208 DevExpress.XtraCharts.v15.1.Extensions.dll
10/15/2015  12:31 PM           193,024 DevExpress.XtraCharts.v15.1.UI.dll
10/15/2015  12:30 PM         2,417,664 DevExpress.XtraCharts.v15.1.Web.dll
10/15/2015  12:31 PM         6,679,040 DevExpress.XtraCharts.v15.1.Wizard.dll
10/15/2015  12:31 PM         4,511,232 DevExpress.XtraEditors.v15.1.dll
10/15/2015  12:31 PM         1,950,208 DevExpress.XtraGauges.v15.1.Core.dll
10/15/2015  12:31 PM         1,166,848 DevExpress.XtraGauges.v15.1.Presets.dll
10/15/2015  12:31 PM           267,264 DevExpress.XtraGauges.v15.1.Win.dll
10/15/2015  12:31 PM         1,006,080 DevExpress.XtraMap.v15.1.dll
10/15/2015  12:31 PM           417,280 DevExpress.XtraNavBar.v15.1.dll
10/15/2015  12:31 PM           676,864 DevExpress.XtraPivotGrid.v15.1.dll
10/15/2015  12:31 PM           944,128 DevExpress.XtraPrinting.v15.1.dll
10/15/2015  12:31 PM         1,581,056 DevExpress.XtraReports.v15.1.dll
10/15/2015  12:31 PM         2,728,960 DevExpress.XtraReports.v15.1.Extensions.dll
10/15/2015  12:31 PM           118,272 DevExpress.XtraReports.v15.1.Service.dll
10/15/2015  12:31 PM         9,142,784 DevExpress.XtraReports.v15.1.Web.dll
10/15/2015  12:31 PM         2,008,576 DevExpress.XtraRichEdit.v15.1.dll
10/15/2015  12:31 PM           148,480 DevExpress.XtraRichEdit.v15.1.Extensions.dll
10/15/2015  12:31 PM         1,476,096 DevExpress.XtraScheduler.v15.1.Core.dll
10/15/2015  12:31 PM         1,779,200 DevExpress.XtraScheduler.v15.1.dll
10/15/2015  12:31 PM           263,168 DevExpress.XtraScheduler.v15.1.Extensions.dll
10/15/2015  12:31 PM           299,520 DevExpress.XtraScheduler.v15.1.Reporting.dll
10/15/2015  12:31 PM           104,448 DevExpress.XtraScheduler.v15.1.Reporting.Extensions.dll
10/15/2015  12:31 PM           245,248 DevExpress.XtraSpellChecker.v15.1.dll
10/15/2015  12:31 PM         1,060,864 DevExpress.XtraTreeList.v15.1.dll
10/15/2015  12:31 PM           684,544 DevExpress.XtraVerticalGrid.v15.1.dll
10/15/2015  12:31 PM            82,944 DevExpress.XtraWizard.v15.1.dll

Hello Rick,
The error message indicates that the DevExpress.Web.ASPxPivotGrid.v15.1 assembly is missing. I don't see this assembly in the list of assemblies placed to the Bin folder. Would you please make sure that the required library is included and let us know of your results?

I hope to hear from you soon.

Jannet:
It is not being created in the BIN folder.  I only see DevExpress.Web.ASPxThemes.v15.1.dll and DevExpress.Web.v15.1.dll for the DevExpress.Web*** type files.
Thanks.