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Bug Report T292356
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ASPxTokenBox - Dropdown is shown after a token is selected when the ShowDropDownOnFocus property is set to Never

created 9 years ago (modified 9 years ago)

We are using TokenBox control to select users to share resources.

Browsers:
Firefox 40.0
Chrome 45.0.2454.85
IE 11.0.9600.17959

Control Configuration:
AllowCustomTokens set to false
ShowDropDownOnFocus set to Never
IncrementalFilteringMode set to Contains

Steps to reproduce:

  1. The control is shown and focus is set on the edit box. The dropdown is not shown
  2. Type in a filter. The dropdown is shown
  3. Select a token from the box. Token is selected and added to the edit box.

Actual results:
Focus is maintained on the editbox, dropdown disappears after token selection but reappears almost immediatly

Expected result:
We would like the editbox to maintain focus, but for the dropdown to be shown after user starts typing again.

Additional comments:
This behaviour is observed on the control demo at:
https://demos.devexpress.com/ASPxEditorsDemos/ASPxTokenBox/Features.aspx
With control setting of:
AllowCustomTokens: true
ShowDropDownOnFocus: Never
IncrementalFilteringMode: Contains

Comments (2)
Sergi (DevExpress) 9 years ago

    Hello Kateryna,

    Thank you for contacting us. I see the problem. I will forward this issue to our R&D team. Our developers will continue working on this problem, and we will keep you informed of any progress.

    KS KS
    Kateryna Saraieva 9 years ago

      It's ok to make it public.

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      Answers approved by DevExpress Support

      created 9 years ago

      We have fixed the issue described in this ticket and will include the fix in our next maintenance update. To apply this solution before the official update, request a hotfix by clicking the corresponding link for product versions you require.

      Note: Hotfixes may be unavailable for beta versions and updates that are about to be released.

        Show previous comments (7)
        Nastya (DevExpress Support) 9 years ago

          Hello Kateryna,
          The posted hotfix for version 15.1 is available right now for download and installation. The note about version 15.1.8 means that the fix will be included in this version.
          I cannot provide you with a precise time frame as to when version 15.1.8 will be released, but we're going to complete this task in November. So, if you want to upgrade to 15.1, you can install this hotfix now.
          The Q288305: Understanding the DevExpress product versions and release dates KB article should also be helpful in clarifying this subject.

          KS KS
          Kateryna Saraieva 9 years ago

            Hi again,
            We have now installed version 15.2.4. But as mentioned in the original question, we have AllowCustomTokens set to false, and we are still having the same problem after updating. When set to true, it works as it should.
            It is reproducible in your demo, set AllowCustomTokens to false, and ShowDropDownOnFocus to Never: https://demos.devexpress.com/ASPxEditorsDemos/ASPxTokenBox/Features.aspx

            DevExpress Support Team 9 years ago

              Hello,

              To process your recent post more efficiently, I created a separate ticket on your behalf: T331122: ASPxTokenBox - Dropdown is shown after a token is selected when the ShowDropDownOnFocus property is set to Never and AllowCustomTokens is set to false. This ticket is currently in our processing queue. Our team will address it as soon as we have any updates.

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