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Bug Report T288536
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ASPxHtmlEditor - Text pasted from MS Word keeps a format if "Remove font family" is checked  

created 9 years ago (modified 9 years ago)

[DevExpress Support Team: CLONED FROM T189677: ASPxHtmlEditor - A problem with pasting from Word]
Hi,
Sorry for the delay. I have build a very simple website, see attachment, with just a HTMLEditor. When I paste the text from the attached Word text, the pasted text still contains format. All texts are pasted with the 'Paste from Word' button and 'Remove font family' is checked. I have included 2 screenshots with my result.
What can I do to prevent it?
Kind regards, Barbara

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Answers approved by DevExpress Support

created 9 years ago (modified 9 years ago)

We have fixed the issue described in this ticket and will include the fix in our next maintenance update. To apply this solution before the official update, request a hotfix by clicking the corresponding link for product versions you require.

Note: Hotfixes may be unavailable for beta versions and updates that are about to be released.

    Show previous comments (2)
    HJ HJ
    Hans Jonker 9 years ago

      Hi,
      I have installed the hostfix, but I still have the same result as before when pasting from word. Still format in <p…> and <span…>
      Kind regards, Barbara

      HJ HJ
      Hans Jonker 9 years ago

        Sorry, I was wrong, it works! I use pastemode = plaintext

        DevExpress Support Team 9 years ago

          Hello Hans,

          I am happy to hear that the issue is resolved. Please feel free to contact us if you have any further difficulties.

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          created 9 years ago (modified 9 years ago)

          Hello,

          I have tested the project and managed to reproduce the issue. However, after upgrading the test project to version 14.1.11 the issue is no longer reproduced. Please see the attached screenshot. To resolve the issue, I suggest that you upgrade the project to version 14.1.11 or above. Please visit our version info page to learn about the most recent versions of our products and obtain instructions on how to update them. Let me know if it helps.

            Comments (2)
            HJ HJ
            Hans Jonker 9 years ago

              Hi,
              I have upraded my project to 15.1.6 but I still have format in the AspxHTMLEditor after 'Paste from Word' with 'Remove font family' checked. But in your attachement I also see format tags. I will attach my upgraded project, the Word document and a screenshot. Hope you can help.
              Kind regards,
              Barbara

              DevExpress Support Team 9 years ago

                Hello,

                I have reproduced the problem on my side and have forwarded it to our developers. We will let you know as soon as we have any results regarding the issue.

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